City of Sanctuary Bolton

Part time Refugee Housing Support Worker

Job Description & Person Specification

Responsible to:          City of Sanctuary Bolton (CoSB) Officers Group

Context:                      City of Sanctuary Bolton is a local voluntary group affiliated to the national City of Sanctuary movement       


Job Purpose:

1) To work with the CoSB committee to meet the housing support needs of local refugees and asylum seekers, in particular through developing                                  a Hosting Scheme.

2) To recruit volunteer hosts with a spare bedroom in the Bolton MBC area and match them with those in need of accommodation.

3) To publicise the scheme widely, train and support hosts, support those who are placed (guests) and monitor the progress of the scheme.

Salary Scale:               £19,677 per year pro rata for 10 hours per week

Hours:                         10 hours per week

Contract length:        Initial 6 month period – £2,811

Duties & Responsibilities:

Addressing the housing support needs of refugees and asylum seekers in Bolton

  • Working with the committee and liaising with other specialist charities and housing providers  to consider most effective ways of meeting the housing support needs of refugees and asylum seekers in Bolton
  • Developing the Hosting Scheme
  • Exploring other options as appropriate e.g. night shelter, shared house, landlord bonds

 Recruiting and supporting hosts

  • Publicising the hosting scheme widely including presentations, exhibitions, direct marketing & networking
  • Recruiting all hosts through an application process including an interview, home visit, the taking up of references and any other appropriate checks
  • Training all hosts and supporting them while they are actively participating in the scheme
  • Ensuring any out of hours issues that may arise can be dealt with

Guest support

  • Interviewing potential guests to assess suitability for the scheme, including risk assessment
  • Matching potential guests appropriately with potential hosts including induction, explanation of boundaries, occupancy agreements and general terms for receiving accommodation
  • Working with referring agency to ensure guests can access appropriate services and move on to permanent accommodation as soon as possible
  • Ensuring any out of hours issues that may arise can be dealt with

Ongoing operation

  • Assisting the CoSB committee to ensure the hosting scheme operates effectively and keeps abreast of legislation, regulatory or other changes
  • Helping to publicise the work of CoSB generally
  • Other tasks appropriate to the post as may be mutually agreed

 Monitoring and evaluation

  • Working with the CoSB committee to ensure monitoring and evaluation tools for the project are in place to enable them to provide feedback on outcomes and outputs to supporters and funders
  • Reviewing all processes to ensure the project develops in accordance with best practice


Person Specification/Key Competencies:


  • Experience of providing support to vulnerable adults – (essential)
  • An understanding of the need to maintain safe working boundaries (essential)
  • Experience of presenting and networking in a variety of contexts (essential)
  • Experience of recruiting and supporting volunteers (essential)
  • Knowledge of the asylum system – (desirable)
  • Knowledge of housing law / practices for homeless people – (desirable)
  • Monitoring and evaluation (desirable)
  • Working with interpreters/those speaking English as a second language (desirable)
  • Knowledge of health and safety practices – (desirable)
  • Experience of working with people with mental health problems – (desirable)



  • Excellent interpersonal, teamwork, negotiation and organisational skills (essential)
  • Initiative and a creative approach to problem solving (essential)
  • Excellent written and verbal communication skills (essential)
  • Ability to plan and deliver against targets (essential)
  • Ability to work effectively without supervision when appropriate (essential)
  • Ability to keep careful records and compile data for reports (essential)
  • Excellent IT and numeracy skills (desirable)

Other:  In possession of a UK driving licence and use of own car (desirable)